Effective Date: November 15, 2024
At Unimedia Ltd, we are committed to providing high-quality digital products to meet the needs of our customers. However, we understand that situations may arise where a refund request is necessary. This Refund and Returns Policy outlines the conditions, process, and timeframes for refunds related to our digital products.
1. General Policy Overview
- Product Type:
Our products are digital services (Residential Proxies), which are non-tangible and delivered electronically. - Eligibility for Refunds:
Refunds are provided only under specific conditions outlined in this policy. Due to the nature of digital products, refunds are not granted for situations such as:- Change of mind after purchase.
- Lack of technical knowledge to use the product.
- Misuse of the product resulting in suspension or termination.
- Fair Usage:
Refund requests are subject to our verification of fair usage. Abusive or fraudulent use of our services disqualifies eligibility for refunds.
2. Conditions for Refund
Refunds will be considered in the following scenarios:
- Non-Delivery of Service:
If the service was not activated or delivered within the stated timeframe due to errors on our part. - Technical Issues:
If our service has a technical fault that prevents you from using it as described, and we are unable to resolve the issue within a reasonable time after notification. - Billing Errors:
If you were incorrectly charged or charged more than once for the same service.
3. Refund Process
To initiate a refund, follow these steps:
- Contact Us:
- Email: [email protected]
- Provide your full name, order details, and the reason for the refund request.
- Verification:
Our team will review your request, verify the claim, and may require additional information or documentation to process your request. - Resolution Timeline:
- Refund requests will be reviewed and processed within 7 business days of receipt of all required information.
- Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
- Service Suspension:
If a refund is issued, access to the purchased service will be terminated immediately.
4. Non-Refundable Scenarios
Refunds will not be granted in the following cases:
- Improper or unauthorized use of the service resulting in termination.
- Violations of our Terms and Conditions.
- Partial use of services where the value has already been consumed.
- Expired services or subscriptions.
5. Fees and Costs
- Refund Fees:
A processing fee of up to 5% of the total order value may apply for refunds to cover administrative costs. - Chargebacks:
If a chargeback is initiated with your payment provider instead of following this policy, we reserve the right to dispute the chargeback and may restrict future access to our services.
6. Exceptional Circumstances
In cases where refund eligibility is unclear or falls outside the scenarios listed above, we may review the case on an individual basis and decide at our discretion.
7. How to Contact Us
For refund requests or inquiries, please reach out to us using the details below:
Unimedia Ltd
20 Wenlock Road, London, England
Email: [email protected]
8. Amendments to Policy
Unimedia Ltd reserves the right to modify or update this Refund and Returns Policy at any time. Changes will take effect immediately upon posting on this page, with the updated “Effective Date” displayed above.
Thank you for choosing Unimedia Ltd. We value your trust and are committed to ensuring a positive experience with our services.